Ultimate ambition of Lactosan is to gain customer trust and loyalty by providing services and products of highest possible quality.
The following understanding of quality is our topmost dictum to achieve this goal:
Quality is safety:
We ensure that our products meet regulatory requirements and that they are suitable for their intended use with respect to safety and quality.
Quality creates trust:
We aim for long lasting relations with internal and external partners as customers and suppliers based on fairness and forthrightness. Complete compliance of appointed customer’s specifications is our ambition.
Quality is our future:
Quality management directly contributes to the performance and result of our company. The developed integrated quality concept of Lactosan implements all requirements on quality assurance and is simultaneously used as a competitive edge on the world market.
Quality develops qualified employees:
The quality of our work is part of the quality of the products. We contribute in this manner to the development of the skills of our staff to create a motivating working environment. Regular discussions of the management with the employees develop team work and consequently improve the quality of the services and products.
Quality demands improvement:
It is our aim to achieve and maintain quality by continually improving our products and processes. Every employee is encouraged to contribute to the process of continuous improvement.
Quality through prevention:
Preventive actions are necessary elements for the achievement of total quality.
Quality is a challenge:
Quality assurance with full authorization is able to detect quality problems, works out solutions to the problem and controls corrective actions.